Terms & Conditions

General Terms and Conditions of Sale and Delivery

All sales and deliveries provided by Bunte Markhor (hereinafter referred to as the seller) are performed exclusively on the basis of these general terms and conditions. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.

1. The presentation of products in the online shop does not constitute a legally binding offer for the conclusion of a purchase agreement.

2. In ordering the desired goods, via internet, e-mail or by telephone, the customer makes a legally binding offer to conclude a purchase agreement. The purchase agreement is entered into once this offer has been accepted by the seller.

To place an order, the customer can select desired products from the assortment available on site and collect them in 'shopping cart'. After entering personal data, agreeing to the terms of payment and shipping, clicking on 'checkout' and 'complete order', the order process is deemed complete. Before hitting 'complete order' the order, the customer can change and view the data at any time.

The provider then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again. The automatic acknowledgment of receipt merely documents that the customer's order has been received by the supplier and does not constitute acceptance of the request. The supplier can accept the order by sending an order confirmation by e-mail or by delivering the goods within ten days.


Our prices are in Euros and exclude postage.


The purchased item shall remain the property of the seller until paid for in full.

For the goods offered by the provider, the general statutory warranty rights apply. Compared with entrepreneurs, the warranty obligation for goods delivered by the supplier is 14 days.

Our privacy policy applies. 

In the event that you have concluded a purchase contract with us using remote communication means (our online shop, by phone or email) and you are a consumer in the sense of § 13 BGB, i.e. you have conducted the purchase for purposes which are predominantly neither your commercial nor your independent professional activity, you have a right of revocation in accordance with the following provisions.

Right of revocation: You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us via email at
return(at)buntemarkhor.com and clearly state your decision to revoke this contract. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the cancellation: If you withdraw from this Agreement, we will be obliged to refund to you all payments we have received from you, excluding delivery charges, immediately and at the latest within fourteen days from the date on which the returned products reach us. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back. You have to send the goods back to the seller at the address specified in the email sent by the seller in response to your request for refund, no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is met if you send off the goods before the deadline of fourteen days.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

1. In the event that a provision of these general terms and conditions or any other agreement in the scope of this contract should be invalid, this shall not prejudice the validity of the remaining provisions. The statutory provision shall apply in substitution of the invalid provision.

2. The law of the Federal Republic of Germany will apply.

If the customer is a businessperson as defined in § 1 para 1 of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the courts in Berlin shall have exclusive jurisdiction for all disputes arising out of or in connection with the contract in question. In all other cases we or the customer may bring an action in any court having jurisdiction according to statutory provisions.

IX. ALTERNATIVE DISPUTE RESOLUTION pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG:

The European Commission provides a platform for online dispute resolution (OS) available at http://ec.europa.eu/consumers/odr/. We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.