Shipping & Returns

SHIPPING

  • Currently, we only ship within Germany, and all our deliveries are made by DHL.
  • Delivery is free for orders over 70€. For orders less than 70€, a flat rate of 4.90€ is charged.
  • We endeavour for climate neutral shipping, and reuse packaging whenever possible. While your ordered products are brand new, the packaging might look a little weathered and that is a good thing. Recycle and up-cycle.

RETURNS

  • In case you do not like an ordered product, you can send it back to us within the next 14 days after receiving your order (according to the defined deadlines in our terms and conditions).
  • The process for returns according to exercised right of revocation is as follows:
  1. Send an email to return@buntemarkhor.com with a return request. Kindly mention your order number in your email.
  2. A customer service representative will acknowledge your email shortly and reply with the address to send your returns to. Please note that delivery charges are to be incurred by the customer.
  3. The product has to be in original packaging, and returned in the original box/envelope or a similar damage-safe packaging. All parts belonging to the product should be included.
  4. Once we have received the package and checked the product/s, we will refund your order.

Kindly note that all products are handmade and limited. Therefore, exchange of items is not possible.